In accordance with the guidelines from the Kenyan Ministry of Tourism on health and safety protocols, Kichaka Tours and Travel has instituted the following protocols in regards to covid-19 pandemic:
Education and training
All staff at Kichaka Tours and Travel have received training on preventing and minimising of infections from the covid-19. This is an ongoing process as we continue to receive more updates regarding the pandemic from Kenyan Ministry of Tourism.
As per the Covid-19 regulations stipulated for transport by the Ministry of Tourism, Kichaka Tours and Travel safari vehicles (Vans and land cruisers) will carry window seating passengers with enough space between the passengers and maximum will be seven. Family members travelling together are exempted from this requirement.
For coaches, the seating capacity will not exceed 70% of the carrying capacity.
Our vehicles are washed at the end of each trip and sprayed with a surface sanitizer.
Tourist vehicle shall not be allowed to make stopovers at any other place apart from the pre arranged designated points or areas, unless in emergency.
Packed food will be encouraged for long drives.
Temperature and health checks
Temperatures of staff, guides and clients are taken at appropriate times
For clients with a temperature of 37.3°C or more will not be permitted to join the tour. They will be advised to self-isolate or seek medical attention.
Guides and clients are required to wear masks during the duration of the tour.
Sanitizer is provided on all tour and safari vehicles and must be applied regularly during the tour by guides and clients.
Hand-rub sanitizer dispensers are available in prominent places in our offices and where our guides and clients convene before and after tours.
Our guides have received trainings on how to prevent the spread of the Covid-19 virus. This involves regularly washing their hands and general good hygiene care. A good supply of soap and sanitizer is supplied to our office staff and guides.
Working from home
Kichaka Tours and Travel adopted a ‘work from home’ policy as per the recommendation of the Kenyan government. Most of the staff are working from home.
Kichaka tours and Travel will only accommodate clients in hotels which have formulated a health and safety protocols in regards to covid-19.
Payment transactions and Documents
Cash transactions will be avoided as much as possible and online payments or cashless methods encouraged. Documents will also be sent online.